Feb, 2022 — Actually
Senior Product Designer @ Meta
New York, US
• Agent Suggestions: Developed a system to assist agents with real-time AI suggestions for responses.
• Knowledge Base Builder: Applied AI insights to enhance usability and functionality.
• Conversational Assistant & Proactive Chat: Implemented AI-driven bot Assistant for real-time support
• WhatsApp Integrations: Lead the integration of automated business messaging and connect it to a chatbot builder.
• Interactive Prototyping & User Testing: Utilized Figma for dynamic models and iterative refinement.
• Real-time Collaboration with Engineering: Accelerated development using Figma's collaboration features.
• Strategic Planning & Roadmapping: Integrated design thinking and AI in long-term planning.
• Design System Transition: handing off DS responsibilities and maintaining our Figma Library to another designer.
Nov, 2020 — Feb, 2022
Senior Product Designer @ Kustomer
Remote @ Barcelona, Spain
• Migration to Figma: Led design system transition to Figma, ensuring consistency.
• Natural Language Understanding: Designed efficient chatbot interfaces using AI, boosting user engagement.
• Led the Machine Learning and Chatbot division, innovating AI-integrated solutions to enhance user experience, with a focus on promoting user autonomy and operational efficiency.
• Help Portal: Developed personalized Help Centers, enhancing user experience using FAQs.
• Accessibility & Inclusion: Ensured accessibility by adapting interfaces.
Jan, 2018 — Mar, 2020
Lead Product Designer @ Ubeeqo
Barcelona, Spain
• Collaborated with cross-functional teams, including Product Owners and developers, to plan and execute design projects; showcased strong management and team coordination skills.
• Led an innovative project to enhance vehicle repair processes using computer vision; leveraged ML and AI technologies to expedite damage detection and repair turnaround times.
Feb, 2016 — Jan, 2018
AXA by Frog (Capgemini)
Barcelona, Spain
• Designer on international projects, managing the entire product lifecycle (Saas and Apps). Made sure designs were versatile and met the needs of global audiences (Japan and Switzerland).
• Responsible of the design of NLP.js, an open-source natural language processing library for building chatbots and other applications in Node.js.
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👨🏽💻 Julio Servan